At ucbelieves, we strive to provide excellent service to our customers. However, we understand that sometimes refunds may be necessary. This Refund Policy outlines the terms and conditions under which we will process refunds for our online book assistant service.
Refunds may be issued in the following circumstances:
1. Order Cancellation: If you cancel your order before it is prepared for delivery, you may be eligible for a full refund.
2. Order Error: If we make an error with your order, such as missing items or incorrect preparation, we will work with you to resolve the issue and provide a refund or replacement as needed.
3. Food Quality Issues: If you receive an order that is not up to our quality standards, please contact us within 2 hours of delivery, and we will work with you to resolve the issue and provide a refund or replacement as needed.
To initiate a refund, please contact our customer service team within 2 hours of delivery. You can reach us by:
Phone: +91 8929978095
Email: assistantucbelieve@gmail.com
Please provide your order number, a detailed description of the issue, and any supporting photos or documentation.
Refund will be credited with 7 business days to original payment method.
The following circumstances are not eligible for refunds:
Orders cancelled after preparation has begun.
Orders that are not picked up or received due to customer error.
Orders that are damaged or tampered with after delivery.
We reserve the right to modify or update our refund policy at any time, without prior notice. It is your responsibility to review our refund policy periodically for any changes.
By using our services, you acknowledge that you have read, understood, and agreed to our refund policy.
If you have any questions or concerns about our refund policy, please do not hesitate to contact us.
Please note that Assistant Service bookings for mall are non-refundable and non-transferable. Payment is due at the time of booking and cannot be cancelled or refunded.